Lumina Insights Survey Platform SMS Terms and Conditions
1. All SMS or MMS communications require opt-in. You can opt-in to receive surveys from our survey platform by texting the respective church or non-profit keyword to 42284. You will never receive unsolicited SMS or MMS messages from Lumina Insights. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code 42284. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at luminainsights2021@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy below.
You can contact our customer service at luminainsights2021@gmail.com. Our privacy and data policy can be found below.
Lumina Insights Privacy and Data Policy
Lumina Insights respects your privacy and has developed the following Privacy and Data Policy to inform you about how Lumina Insights handles your personal information after receiving it. This Policy governs Lumina Insights’ use of your information, and includes your use of the materials, programs and Lumina Insights brand (collectively, “Website”).
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.
1. Children Under the Age of 18
Our Website or messaging service is not intended for children under 18 years of age without parent consent and supervision. The subject matter and materials of the Services are intended for organizations, their staff and authorized volunteers, and members or prospective members. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18 do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent and supervision, we will delete that information. If you believe we might have any information from or about a child under 18 please contact us at set forth in paragraph 16 herein.
2. CCPA Information and Disclosures
Under the California Consumer Privacy Act of 2018 (“CCPA”) California residents may have additional rights regarding the collection and sale of their personal information.
Please see California Privacy Rights Notice at https://oag.ca.gov/privacy/ccpa for more information.
For the purpose of compliance under CCPA, please know that we collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("CCPA Personal Information"). CCPA Personal information does not include:
In particular, we have collected the enclosed categories of CCPA Personal information from consumers within the last twelve (12) months.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
• Deny goods or services to you;
• Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
• Provide a different level or quality of goods or services to you; or
• Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate, or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to us by your personal information.
3. The Services.
Through its Website, Lumina Insights supports organizations in effectively impacting their communities by provides online teaching, training, classes, mentoring, courses, forums, programs, marketing materials, analytics, interactive studies, videoconferencing, webinars, and other educational materials and services (collectively the “Services”).
4. Types of Information Collected and Stored
4.1. Personal Information Summary.
When you engage in activities such to use of Lumina Insight’s services on our website, such as create a website user profile on our website, create an account, sign up to receive a publication, register to become a member, register for a class, course, or other educational materials, register for credentials or certification, register for a test, register for a conference or other event hosted by Lumina Insights, shop on our website, or otherwise use our website, Lumina Insights may gather your personally identifiable information (collectively “Personal Information”).
Your Personal Information may include, but is not limited to, your name, address, phone number, images, photograph, video and/or other graphic representations, your voice data, email address, birthdate, electronic signature, personal identification numbers, IP addresses, mobile device identifiers, geo-location, or any other personally identifying data collected from you by Lumina Insights or its authorized agents.
By using the Website and the Services, you agree to allow Lumina Insights and its agents to gather, store, and share your Personal Information subject to the limits of this Online Privacy Policy.
4.2. Specific types of data we collect about you.
For the purpose of providing the Services and our legitimate business purposes, We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
4.2.1. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
4.2.2. Contact Data includes billing address, delivery address, email address and telephone numbers.
4.2.3. Technical Data includes internet protocol (IP) address, your Lumina Insights login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
4.2.4. Profile Data includes your Lumina Insights username and password, your interests, preferences, feedback and survey responses.
4.2.5. Usage Data includes information about how you use the Lumina Insights website, products and services.
4.2.6. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
4.2.7. Aggregated Data / Analytics Information. We also collect, use and share Aggregated Data. In an effort to improve visitors’ experiences on the website, Lumina Insights gathers this Aggregated Data related to individuals’ website visits. This information is used solely to measure and improve our website and services and to better serve our members and customers. Lumina Insights uses aggregate statistical data to compile reports. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. This analytics information so gathered is likely to include the following:
4.2.7.1. Device and network specific information, such as your unique device identifier, operating system and version, the browser you use, your Internet service provider (ISP), and your IP address.
4.2.7.2. Non-personal information, such as language, zip code, area code, location, and the time zone.
4.2.7.3. Lumina Insights website visit information, such as the domain from which you came to our website or referring links, and details of how you use our website, including but not limited to what webpages you visit on the Lumina Insights website, as well as downloads, and the duration of your visit. At times we will track user behavior over time during interactions with the site in order to pursue legitimate business interests, including, but not limited to, troubleshooting technical user issues with site services.
4.3. Sensitive Information.
We do not collect the following Special Categories of personal data about you. Such Special Categories include details about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may collect Special Categories of personal data about you religious and/or philosophical beliefs.
Through your participation in the Services, you may, but need not, freely and voluntarily choose to post, share, provide contributions, or otherwise disclose Personal Information described within such Special Categories. Your sharing of Special Categories of personal data will not be requisite for your participation in the Services and We cannot guarantee the privacy of such disclosures described in this Section.
4.4. Cookies and Browser “Do Not Track” Notice
4.4.1. Lumina Insights may use cookies on your computer. A cookie is a small text file sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity. Lumina Insights does not, at present, permit third party advertisers on its Website. In the event that Lumina Insights chooses to permit third party advertisers, such third parties will not have access to Lumina Insights cookies, but they may use their own cookies on your computer. Advertisers’ use of their cookies and device identifiers is subject to the advertisers’ own privacy policies. Lumina Insights does not correlate its use of cookies with your Personal Information.
4.4.2. Lumina Insights does not respond to browser Do Not Track (“DNT”) Signals. Lumina Insights websites may utilize page tags or web beacons to track information related to user visits as a part of Lumina Insights data analytics processes and user experience customization as described below. Page tags are small pieces of Javascript embedded in webpages that collect data to help track web traffic on our website. Web beacons are very small, effectively invisible, graphic images we use to count and recognize users on our website. Such technologies enable us to improve and customize user experiences while users visit our website. Lumina Insights does not correlate its tracking activities through the use of page tags or web beacons with your Personal Information.
4.4.3. Lumina Insights may employ third party data analytics firms to track and analyze traffic on the Lumina Insights website, to analyze visitor trends, to determine advertising effectiveness, browser types and usage trends, and to present targeted ads based on anonymous information collected through tracking. These services also use cookies to accomplish such analytics-related services. Lumina Insights third party analytics firms, process the Personal Information they receive through the use of cookies in the aggregate.
4.4.4. Third parties that may advertise on Lumina Insights websites may have content embedded that sets cookies on a visitor’s browser and/or tracks visitor information that a web browser visited a specific Lumina Insights website. Such information may contain a visitor’s IP address. Third parties may not collect identifying Personal Information from the Lumina Insights website unless you provide it to such third parties.
4.4.5. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
4.5. Keeping Information Updated
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
5. Security of Personal Information
Lumina Insights takes the security of your Personal Information very seriously. When your Personal Information is stored by Lumina Insights, we use reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, data transmission over public networks cannot be guaranteed to be one hundred percent secure. While Lumina Insights will use all reasonable means to protect your Personal Information, Lumina Insights cannot guarantee the security of your transmissions of such Personal Information, and you use the Lumina Insights website at your own risk. If you suspect your Personal Information has been compromised, please notify Lumina Insights Customer Service using the contact information provided below.
6. How we Collect Your Personal Information.
We use different methods to collect data from and about you including through the following methods.
6.1. Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
6.1.1. Enter into an agreement with Us to provide the Services.
6.1.2. apply for our Services;
6.1.3. create an account on our Website;
6.1.4. subscribe to our Services or
6.1.5. receive our publications;
6.1.6. request marketing to be sent to you;
6.1.7. enter a competition, promotion or survey; or
6.1.8. give us feedback or contact us.
6.2. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
6.3. Technical Data from the following parties:
6.3.1. analytics providers such as Google or Amazon based outside the EU;
6.3.2. advertising networks based inside OR outside the EU; and
6.3.3. search information providers based inside OR outside the EU.
6.4. Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside OR outside the EU.
6.5. Identity and Contact Data from data brokers or aggregators based inside OR outside the EU.
6.6. Identity and Contact Data from publicly available sources.
7. How Lumina Insights Uses and Shares Your Information
7.1. General Information and Your Rights.
Lumina Insights limits its use of your Personal Information to the stated purposes for which such information is collected. In some cases, Lumina Insights may be required to disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes. You have the right to the following regarding your Personal Information transferred to Lumina Insights:
7.1.1. To know the types of Personal Information Lumina Insights collects;
7.1.2. To know the purposes for which it collects and uses your Personal Information;
7.1.3. To know type or identity of third parties to which Lumina Insights discloses your Personal Information, and the purposes for which it does so;
7.1.4. To access and update your Personal Information; and
7.1.5. To know the choices and means Lumina Insights offers you for limiting the use and disclosure of your Personal Information.
7.2. Lumina Insights Services to Lumina Insights Account Holders.
When you create a Lumina Insights account, we may use information collected from technologies such as cookies, web beacons, and page tags, as described herein, to improve your experience of our website. For example, by saving information concerning the pages you visit and products you purchase, we will be able to provide you with information on other Lumina Insights goods and services that may be of interest to you. Furthermore, by creating an account with Lumina Insights, there is a possibility of receiving content from third parties through Lumina Insights, as discussed under Section 6.6, below.
Based on the information we gather, we may use targeted advertising from third party vendors, customized to reflect your interests. For example, if you purchase certain materials from Lumina Insights, Lumina Insights may display advertisements from vendors of similar materials. To accomplish this, we may use cookies and other technologies in order to recognize your computer at the time we display an advertisement to you. Lumina Insights may tailor advertisements based on your use of our website, such as tracking the pages you visit, the searches you make, or the goods or services you purchase. Lumina Insights may correlate activities described in this section with your Personal Information, but we will not provide advertisers with your Personal Information when you view a targeted advertisement. However, through your interaction with a targeted advertisement, you consent that an advertiser may infer that you meet certain targeting criteria for the display of the advertisement.
In creating an Lumina Insights Account, and as a condition of having an Lumina Insights Account and utilizing the Services, you must expressly consent to Lumina Insights’ collection and use of your Personal Information and non-personally identifiable information as described in this Online Privacy Policy. Moreover, in using a Lumina Insights Account and the Services you expressly acknowledge and agree to our collection and use of such information as described in this Online Privacy Policy.
You can opt-out of the use of your Personal Information as described in this Online Privacy Policy by deleting your Lumina Insights Account. To delete your Lumina Insights Account, please contact Lumina Insights Customer Service using the contact information provided below.
7.3. Other Lumina Insights Services.
Lumina Insights may use your Personal Information to provide services to you upon your request. Such services may include sending you newsletters and publications, responding to your questions and comments, communicating with you concerning your purchases on the Lumina Insights website, emailing you updates concerning Lumina Insights products and services, and personalizing your visits to Lumina Insights website.
You may opt-out of the use of your Personal Information as described in this Section by contacting Lumina Insights Customer Service using the contact information provided below.
7.4. Lumina Insights Internal Data Sharing
Lumina Insights may also share your Personal Information with other Lumina Insights offices or Lumina Insights affiliates in the country in which you reside and in other countries.
7.5. Information Sharing with Third Parties
7.5.1. Except as set forth in this section 7.6, Lumina Insights will not share or swap your Personal Information, or any membership information, with any third parties. As more fully described below, Lumina Insights’s data sharing will be limited to such sharing as is required for Lumina Insights to provide its services to you. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.
7.5.2. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
7.5.3. Lumina Insights may utilize third-party service providers and data processors that process your Personal Information solely on Lumina Insights’ behalf (“Agents”). When Lumina Insights transfers your Personal Information to its Agents, your Personal Information will be used only for limited and specified purposes. Lumina Insights will take reasonable and appropriate steps to ensure that its Agents process your personal information in a manner consistent with the organization’s obligations under the Principles. Lumina Insights remains responsible and liable if the Agents that Lumina Insights engages to process your Personal Information on Lumina Insights’ behalf do so in a manner inconsistent with this Online Privacy Policy, unless Lumina Insights proves that it is not responsible for the event giving rise to the damage.
7.5.4. Lumina Insights may share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person.
7.5.5. Lumina Insights uses outside third parties to ship orders and financial service-oriented third parties to bill users for goods and services. All parties with which Lumina Insights shares your Personal Information are bound by confidentiality and data transfer agreements consistent with this Online Privacy Policy and the Privacy Shield Principles.
7.5.6. Lumina Insights may partner with third parties to provide other specific services, including, but not limited to registration for Lumina Insights courses, classes, webinars, retreats, conventions, meetings, physical gatherings and events, and other Lumina Insights educational materials and Services. When the user signs up for these services, we may share names, or other contact information that is necessary for the third party to provide these services. Lumina Insights may auto-populate forms utilized by these third parties with data contained in Lumina Insights managed cookies. These third parties are not allowed to use your Personal Information except for the purpose of providing these services. All parties with which Lumina Insights shares your Personal Information are bound by confidentiality and data transfer agreements consistent with this Online Privacy Policy and the Privacy Shield Principles.
7.6. Other Possible Disclosures.
In addition to the other disclosures stated herein, Lumina Insights may share your information in the following ways:
7.6.1. To comply with applicable laws, regulations, legal processes, or government enforced orders,
7.6.2. To enforce applicable terms of service, protect our legal rights or defend against legal claims,
7.6.3. To defend, prevent, take action, and otherwise address security or technical issues, as well as suspected or potential fraud,
7.6.4. To comply with Lumina Insights’ obligations to address complaints arising under its obligations, including disclosure to EU Data Protection Authorities, or other necessary entities.
7.6.5. To guard against harm (whether actual or potential) to the legal rights, property or safety of Lumina Insights, our visitors or the general public as required or permitted by law.
8. International Transfers
8.1. We share your personal data within Lumina Insights. This will involve transferring your data outside the European Economic Area (EEA).
8.2. Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
9. Lumina Insights Purposes In Using Personal Information
We have set out, in the enclosed table, a summary of the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table found here.
10. Data Retention
10.1. We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
10.2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
11. Lumina Insights Email Uses
11.1. Lumina Insights never rents or sells email addresses to outside parties without your consent. Occasionally, you may wish to receive information or communication from a Lumina Insights participant. In that instance, you will be asked for permission to share your email address.
11.2. After you create an online account with Lumina Insights, you will receive information about Lumina Insights products, services, and educational offerings that relate to your areas of interest unless you choose to opt-out. If you have questions or concerns about Lumina Insights' Online Privacy Policy or wish to no longer receive such offers (opt-out), please contact Lumina Insights Customer Service using the contact information provided below.
12. How to Access or Change Your Personal Information
12.1. To review or make changes to the content of your Personal Information, or to request that we limit the use of your Personal Information, you may make changes and updates by logging into your user profile and making such changes. Alternatively, you may request such changes by contacting Lumina Insights Customer Service using the contact information provided below.
12.2. In your request, clearly state what information you would like to have changed or updated. Lumina Insights will try to comply with your request as soon as possible.
12.3. The deletion of Personal Information and other changes to the data retained by Lumina Insights as described above may result in the deletion or limitation of the Services Lumina Insights provides, including, but not limited to, maintaining and making accessible Lumina Insights classes, courses, videoconferences, and other Services. Lumina Insights may retain certain Personal Information to pursue legitimate business interests, fulfill contract obligations, conduct audits, comply with (and demonstrate compliance with) other legal obligations, resolve disputes, and enforce agreements.
13. How to Change Your Personal Information
13.1. To make changes to the content of your Personal Information, or to request that we limit the use of your Personal information, you may request such changes by contacting Customer Service using the contact information provided below.
13.2. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
13.3. In your request, clearly state what information you would like to have changed or updated. We will try to comply with your request as soon as possible. Please note further that we are not responsible for updating information shared with third parties.
13.4. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records; and direct any service providers to delete your personal information from their records. Please note that we may not delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on the your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
14. Notices of Changes to Privacy Policy
In the event of any change to the Lumina Insights Online Privacy Policy, notice of such changes will be posted on the Lumina Insights website. Any changes to this Online Privacy Policy will become effective when we post the revised Online Privacy Policy on the Lumina Insights website. Your use of the Lumina Insights website following these changes means that you accept the revised Online Privacy Policy.
15. Contact Lumina Insights
For any questions, comments, or further information concerning the terms of this Online Privacy Policy, or to request changes to your Personal Information, subject to such limitations as provided herein, please contact Lumina Insights Customer Service at luminainsights2021@gmail.com